Hey there traveller, It's time to get ready for your RV!

We are in the process of getting your RV ready for delivery. It is time for you to prepare for the arrival of your brand new home on wheels and this page has all the information you need ahead of taking ownership of your RV.

Now is a good time to sit back, kick your feet up with a cuppa in one hand and your tech device in the other. This may take between 10-30 minutes.

 

Please ensure you are carefully reading all the way to the end and completing the form (accessible through the link). In order to book your RV for final transport to your home, we await confirmation that you have read and understood the following and that full balance has been paid.

IMPORTANT - The below is not your handover. You will be provided further information on how to use your RV once you take delivery. 

 

 

 

TAKING DELIVERY REQUIREMENTS

 

Getting ready for delivery - notice before the day

Our team will aim to coordinate delivery with you approximately 1 week out from the day. Please be advised, at times we will need to work within shorter to longer timeframes in order to provide the best opportunity to deliver your RV to you ahead of or during peak seasons. 

 

Getting ready for delivery - on the day

Our trusted third party transport company will be in contact with you between 1-3 hours ahead of delivery to your door. You can expect a phone call from a random number. We will do our best to provide you the name of the transport company so you may keep an eye out in the street. Though we are fairly certain you won't miss this big shiny RV rolling round the bend!

 

Get a designated drop off zone ready

Ahead of the day, figure out where you would like your RV parked on delivery. This may be on the kerb, or in your driveway. You can instruct the driver to park it where you wish, as long as it is easy access from the street and is unobstructed. 

 

Tip - park it in close proximity to mains power and a water access point (more on this further down).

 

Street clearance for parking of transport truck

When your RV pulls up out the front, we will get you to head out the front to meet the transport driver. It is imperative that there is enough space for the transport driver to navigate with ease around the entrance of your property. Our truckies are skilled in driving large vehicles, however we would like to ensure your special package stays safe. To avoid any incidents, keep your cars clear for turnaround points.

Proof of ID
Our transport driver will ask you for proof of ID on delivery. Be sure to have this handy and ready to show the driver. We reserve the right to not deliver your RV if you fail to produce ID, or be present during the advised delivery window. All purchasing parties must be present for delivery.

We work with you to agree on a delivery window ahead of time. 

Get your insurance ready
You may wish to insure your RV ahead of its arrival. You will find all the information you require on your contract of sale, except for the vehicle identification number (VIN). If by this stage it hasn't been provided to you already, please contact us at info@caravansaway.com.au.

There are a number of insurance providers in the market that offer great cover for motorhomes and caravans. If you get stuck, you can reach out to us, or your current insurance provider.

Gas & Fuel Information
By law, transport carriers are unable to carry RVs with gas bottled full. So you will be receiving your RV with an empty gas bottle. Please note, it has already been tested and certified through the manufacturer. 

We will however do our best to fill your RV with fuel. Typically around 90% full. 
Ad Blue will also be filled, minimum 30%. 

If your RV requires Ad Blue, you can find information on this product by reading the manuals located in your RV. However, in the meantime, to learn more, you can check out these resources:

Mercedes  Complimentary Ad Blue Refill & Information Guide
Iveco  Coming soon..

 

Be prepared to plug into your home for power & water
It is recommended that you get ready to plug into mains power on the first day. While you will be spending the first few times in your RV learning, you will want to be comfortable, and during the peak of Summer, having the aircon running will be a great help! For this, you'll need connection to mains power.

For mains power to work, a 15 amp RV/ motorhome power lead will need to be plugged into the RVs power inlet (located on the outside of the RV) and the other side plugged into a 240V power source. To use residential power sources you will need a 15 to 10amp converter/ adapter. You can buy a lead and adapter at Bunnings, BCF or your local RV parts store.

    While you're at the shops, you are going to want to purchase a fresh water (blue) hose. These typically cost around $30-35.00. This way you will be able to test out the RV plumbing features without having to fill up your tanks straight away. It is always recommended to drain your tanks in between trips to avoid water from sitting stagnant. 

    Further information on how to connect to mains power & plumbing is provided in your handover guide on delivery, however for now you can expect to do the following for fresh water to your RV:

    1. Find the brass male connecter located in your kitchen
    2. Screw into the secondary inlet point located outside of your RV
    3. Clip the blue water hose in and turn on the tap
    4. Nothing will happen until you go to use the tap, shower or toilet inside

    Warranty
    All new Winnebago and Windsor RVs are covered by the Apollo Manufacturer’s Warranty which is unparalleled within the industry and designed to provide you with the ultimate peace of mind.

    Please note, your warranty information will either come provided with your RV or email to you during the delivery period. 

     

    TIPS FOR VIEWING YOUR VAN FOR THE FIRST TIME

    1. Get an entry mat

    It might sound random, but you will be so excited running in and out of your RV, dusting your feet off before you do can easily be overlooked! Save yourself the hassle of unnecessary cleaning by putting your door mat down from get go.

    2. Open up all of the RV windows

    Your RV has just come off the production line, there are strong glues and cleaning products that have been used in your RV during its build. Get some fresh air in the van so its more pleasant on the nose.

    3. Read your welcome letter

    We have placed a welcome letter in your RV. It shouldn't be hard to miss, it will have your name on it.

    Please read this and follow the prompts. It will direct you to scan a QR code, so have your phone or iPad handy.

    This link will open up our RV Resource Hub where you may begin your handover. If you don't have time to immediately go through the full online handover modules, watch the first video at minimum before doing anything in your van.

    4. Find the operation manuals in your RV

    Located in one of the kitchen draw spaces you will find all of the operation/instruction manuals to the features within your RV. You will note that there are a fair few - please ensure you are always leaving these in your RV. Whilst we provide every attempt to give you an overview on how to operate accessories, these are the true source of support and information. 

    Note - In some cases, the driver platform manual will be located in the passenger glovebox. 

    Motorhome/Campervan customers: It is imperative you study the driver's platform manuals prior to operation. Whilst the vehicle is similar to your car, you may find features such as the gear operation and Ad Blue something you are yet to learn about. Knowing how and when to use these features is extremely relevant to your safety on the road and the successful operation of your vehicle.
     

    5. Weight warning

    Whether you are buying a motorhome or caravan, ensuring you are following the advised and legal maximum payload requirements is essential for your safety and the safety of fellow road users. 

    Understanding your motorhome weight is simple yet important. Keeping your vehicle within its weight limits will ensure you have a safe and stable vehicle on the road. You also need to know vehicle weight to ensure you have the correct license for your chosen RV.

    When you ordered your RV, you were made aware of the average weights and payload through specifications brochures located on our site. Please be aware that the true weight specifications for your vehicle are located on the compliance plate located near the RV entrance door. If you opted for accessories to be fitted after the factory, through us, these will not be reflected on the compliance plate. 

    You can check your vehicles compliance plate to find your vehicles Tare and GVM. Deduct the Tare Weight from the GVM to calculate your Payload. Please note, it is best to get your vehicle weighed regularly at a weigh bridge or portable weigh station to ensure you know the correct vehicle weight. Make sure you pack all your gear and take your passengers with you for the weighing!

    If you are looking to tow a trailer or secondary car behind your motorhome, you will also need to take into account the motorhomes Towing Capacity, Tow Ball Mass and Gross Combined Mass (GCM) as stipulated by the manufacturer.

    The GVM of your motorhome will dictate what license is required for your vehicle.

    • Car License – a vehicle that does not exceed 4.5 tonnes (GVM)
    • Light Rigid – has a GVM more than 4.5 tonnes but no more than 8 tonnes

    The Caravans Away Resource Hub will provide you with further information on best practices for weight distribution. You can access this at any time by scanning the QR code located in your RV. 

    6. After Sales support 

     Winnebago OEM contact information

    www.gowinnebago.com.au
    1800 825 867

    Windsor OEM contact information www.windsorrvs.com.au
    1800 825 867
    Apollo Manufacturer's Warranty Guide

    View PDF Online
    1800 825 867

    After Sales Support 1800 825 867
    aftersales@apollocamper.com.au

     

    FINISHED READING ALL OF THE ABOVE?

    One final step, click here to read our pre-delivery confirmation checklist.